Empowerology

Managing & Supporting the Poorly Performing Colleague

Description

Enhance your ability to help colleagues achieve. One of the most stressful roles a manager is that of managing performance issues with juniors or even colleagues. Despite feeling like a minefield of legal principles, individual sensitivities and governance, using the right approach coupled with effective skills results in rapid attainment or restoration of acceptable standards.

Content

What constitutes acceptable versus unacceptable performance
Tell-tale signs of a colleague in trouble
Ensuring that problems are identified early
EGOR model for supervising & monitoring junior colleagues
Raising performance issues – communication skills
Legal principles in poor performance – rights
Legal principles in poor performance – conducting a safe process
Managing denial or naivety
Conducting a performance appraisal when all is not well
Conducting root cause analysis in performance issues
Creating a PRP (performance rectification plan)
Methods & options for restoring or enhancing performance
What constitutes appropriate support?
Setting an appropriate monitoring schedule
Feedback skills when performance issues exist
Mentoring to restore or augment knowledge and skills acquisition
Using coaching techniques to help support development
Fostering self-reliance in meeting learning goals
Maintaining motivation whilst issues are resolved
Managing issues identified towards the end of a rotation
What should you do if performance doesn’t improve?
Approaching references for colleagues where concern exists

Benefits and objectives

Identify performance issues early on
Gain skills in raising areas of concern
Be confident that you are conducting a robust, safe process
Ensure colleagues are appropriately supported
Help struggling colleagues successfully attain the required levels
Manage ongoing poor performance appropriately,

Course type and teaching methods

This is a supportive but pragmatic course designed to help Managers and others successfully manage a range of performance issues occurring with junior and senior colleagues. The course consists of an engaging mixture of lectures, discussions, exercises and case studies, the latter being particularly useful in devising the best way forward.

Taking This Forward

If you would like more information or wish to discuss bringing us into your organisation, please contact Dean Kellogg on 01332 821266 or email

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