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We hope you are here because you’re simply interested in conflict but it is equally likely that you are in the unfortunate position of wanting to resolve conflict either individually or organisationally. Either way, we have resources for helping you overcome your conflict, engagement and difference challenges, with advice, strategies and practical solutions.
Training as an intervention has many applications in either resolving conflict or in preventing it in the first place. However, we need to be clear what the issue is and what the objectives are before implementing a potential solution. Let’s start with prevention versus cure:
Each training intervention below is clearly identified by its target audience
Suitability:
Outcome:
At its simplest level but extremely effective, team performance, morale and harmony can be fundamentally improved by adoption of the Empowerology programme; People, Relationships & Conflict - Improving Interpersonal Effectiveness. This hugely successful programme delivers an enhanced understanding of people, difference and behavioural drivers, as well as how to get the best from teams in the areas of deployment, interaction, communication skills and more.
The programme is designed to be run over two days, preferable but not essentially consecutive, allowing adequate exploration of the full extent of psychological drivers. It can also be adapted as a one day accelerated programme designed to be run as an ‘away day’ specifically for team building purposes.
Learn more: People, Relationships & Conflict - Improving Interpersonal Effectiveness
Suitability:
Outcome:
The leader is probably the single most important driver of team effectiveness, harmony, performance and morale. An undeveloped leader has the ability to inadvertently wreak havoc with the team and therefore effective leadership development is often a necessary precursor to a high performance team.
The simplest solution is to send the team leader on the Empowerology programme; Leadership Masterclass for Business Professional, during which they will discover how to appropriately lead teams, manage difference, set effective direction and create the conditions for high performance. However, as part of a longer term strategy for either conflict resolution & prevention or organisational effectiveness improvement, it is better to engage with us and let us help you define a distinct programme designed to deliver against specific objectives.
Empowerology has a number of off-the-shelf programmes aimed at leaders of different stages and remits, any of which can be specifically tailored to more exacting requirements when brought in-house.
Programmes
Suitability:
Outcome:
The precursor too much conflict is ineffectual communications, for instance an innocently worded email that incites an extensive negative response, rapidly escalating into a full blown conflict. Communications training is practical in nature and designed to help people increase interpersonal effectiveness and avoid creating inadvertent conflict. It tends to be tailored towards the audience it serves as the context of communications can vary widely. For instance, mid-level staff use communications predominantly in an operational context to do day-to-day work, whereas senior people tend to use it more as an influencing tool.
Empowerology has three types of courses for improving communications and can construct programmes designed to deliver against very specific requirements.
Suitability:
Outcome:
Much conflict arises out of the misbalance in assertiveness between under and overly assertive people. The issues of assertiveness run to the heart of the psychological makeup of the people concerned and both under and over assertion have been demonstrated to lead to severe consequences in many working environments (in the airline industry they have been linked directly to crashes).
Empowerology takes a supportive approach to assertiveness, seeking to help individuals develop behaviours and communication skills that increase their personal effectiveness without undermining their self-esteem or forcing them to inherently change.
Learn more: Assertiveness without Aggression
The Empowerology team will be able to advise you on the best overall approach. In the first instance, contact Dean Kellogg on 01332 821266 or email